Client Services Admin Volunteer

Location: Coventry

When: Mondays 10.00am - 12.00pm

Role reports to: Progression Coach

You will contribute to ending homelessness by

Providing administrative support to the Crisis Skylight staff, facilitating the efficient running of the office, allowing us to support more people out of homelessness.

Who we are looking for

Excellent IT skills with the ability to use the internet, email and Microsoft Office including Excel
Interpersonal communication skills with a particular focus on listening
Good time-keeping and reliability
Non-judgemental, patient and friendly
An understanding of the importance of confidentiality and maintaining boundaries
Be positive, productive and have a passion to help end homelessness

What you will gain

Workplace experience in a national organisation
The opportunity to share existing or develop new skills in a friendly and supportive environment
Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members
Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction
A platform for building confidence
A reference from a reputable organisation

Core tasks

Data entry of registers and logs
To respond to telephone requests and make telephone calls to Crisis members and the public
Ensuring promotional material is up to date
To help with the office’s printing, filing, photocopying, scanning, shredding & recycling
To help maintain the stationery and supplies cupboards
Support for events
To help with any other general administration that is needed

Additional information

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

Travel and lunch expenses are reimbursed where appropriate
We welcome applications from people from all backgrounds and from people with disabilities

Apply now

Mondays 10.00am - 12.00pm

Please complete the online application form below and the reasons you would like to volunteer for this role.